Refund Policy

The short version

If Mocapless did not do what you paid for, you get your money back. Ask within 14 days of the charge and we refund it in full, no questions asked.

Beyond that window we still read every request, and we refund whenever the service was at fault.

Failed generations are refunded automatically

You are never charged credits for an animation you did not receive. If a generation fails for any reason — including our own bugs — its credits are returned to your balance immediately and the refund appears in your credit history.

You do not need to ask for this, and it does not count against the 14-day window.

Subscriptions

Cancel any time from your account. You keep access and any remaining credit-pack credits until the end of the period you have already paid for.

Within 14 days of a charge we refund that charge in full on request. After 14 days a subscription payment is not refunded, but cancelling stops the next one — we do not charge for a renewal you have told us you do not want.

Subscription credits are granted at the start of each period and do not roll over. They have no cash value and are not refunded as money.

Credit packs

A credit pack is a one-time purchase. If the credits are still unused, we refund it in full within 14 days of the charge.

If some of the pack has been spent, we refund the unused portion at the price you paid for it.

Pack credits do not expire.

How to ask

Email hello@mocapless.com from the address on the account, and say which charge you mean. We reply within two business days and process approved refunds immediately.

You can also request a refund directly from Paddle, who handle billing for us — the receipt they sent you has a link.

Who charges you

Paddle.com Market Ltd is the merchant of record for every order. That is the name that appears on your card or bank statement, and they issue the invoice, handle any VAT or sales tax due in your country, and process refunds.

Refunds are returned to the original payment method. Your bank usually shows them within 5–10 business days.

Chargebacks

Please contact us before disputing a charge with your bank. A chargeback costs both of us a fee and takes months to resolve, and in almost every case we can simply refund you the same day.